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Rockstar Training and Support

Our team knows dough. And they like to help you earn it too.

We pride ourselves on providing franchisees with the best training, marketing tools and technology support in the industry. From our initial week-long kitchen training and in-store launch support to ongoing check-in from field staff, we bring ease of operations with proven systems and processes.
Franchise Training
Pizza Factory franchisees reap the benefits of our robust training and ongoing support through the many phases of business ownership. Take a look at our initial training, which includes four days at a test kitchen, and three weeks at a training store, to help you and your team master the business.
Franchise Training
1 minute
Operation Support
From our personal franchise business coaches and advisory council, to regional meetings and conventions, we provide ease of operations with proven systems and processes. Plus, weekly webinars and annual franchise meetings, provide a strong education and networking opportunities.
Marketing Support
With access to an in-house advertising team, we’ll develop a personalized marketing strategy to grow your local business. Our marketing portal is full of email club materials, direct mailers, flyers, banners, gift card program collateral, social media imagery and website management resources.
Development & Innovation
We’re focused on technology and finding ways we can harness it to deliver a better customer experience and build a stronger business. With a robust mobile app to enhance pick-up and delivery, Pizza Factory is built for the future of the restaurant industry.
If a franchisee calls, we want to be there for them. We’re always looking for ways to negotiate better prices with vendors and get ready for the next big thing, so that franchisees can focus on their day-to-day operations. We want to provide the support and marketing that a franchise is supposed to offer.
Mary Jane Riva
Pizza Factory CEO

Meet Our Leadership Support Team

Mary Jane Riva
Chief Executive Officer
Steve Gibbs
VP of Operations
Eric Lombardi
Director of Sites
Bryan Ross
Director of Food & Beverage and Culinary Training
Mary Kay Haas
Director of Marketing
From throwing dough to CEO, Mary Jane Riva has worn many hats. Starting out as a Pizza Factory franchisee for 24 years, Mary Jane become the CEO of the brand in 2012 and continues to uphold the community ties the brand is known for as they continue to grow.
Favorite menu item:
Tomato/Bacon Pizza on Gluten Free Crust
As a pizza industry veteran, Steve brings a wealth of operational expertise to assist with opening support and training. You’ll hear from Steve in our weekly newsletter and semi-annual business reviews to ensure your business is running efficiently.
Favorite menu item:
All Meat Pizza
With a focus on real estate, design and construction, Eric assists candidates with site location and development. As a multi-unit operator himself, Eric is an expert on the construction from planning implementation through the completion of units.
Favorite menu item:
Awesome Combo
Marking 30 years with our iconic West Coast brand, Bryan oversees new franchisee training and opening plans to ensure operational excellence. Additionally, Bryan manages our supply chain, distribution and procurement by negotiating with vendors to leverage buying power.
Favorite menu item:
Homemade Lasagna
With over 20 years of Pizza Factory experience and expertise including many years as a franchisee, Mary Kay coordinates our corporate marketing strategy and collaborates with our ad agency to create a marketing calendar of campaigns and events for both digital and print.
Favorite menu item:
Meatball Sandwich
Franchise support drives opportunity
Allison Bacchus
Multi-Unit Franchisee